New client here! From the moment we walked in, we felt so welcome. They give you a tour of the building (which is absolutely beautiful and parts of it feel like you're in a tree house)! They have a fun play area for kids to climb and explore, they always have fun activities you can do in the office while you wait, and have screens for older kids that need something to do though we've never had to wait long! Everyone there was beyond friendly and they all take their time to answer any and all questions you have. We even had the doctor call us after hours to check up on our girl after getting an expander. Making appointments and getting in timely has never been an issue and we are just blown away by their next level customer service!